Terms & Conditions

General

(1) These are the terms and conditions of Shop Uniforms ABN 94 223 504 297. You agree to these terms and conditions each time you use our website or order a product from us.  We may amend these terms and conditions at any time and the amendment will have immediate effect.

(2) No agreement or contract is formed between you and us unless and until an order has been placed by you and accepted and processed by us. We reserve the right to decline or cancel an order for any reason at any time.

Product Guarantees

(3) In our dealings with you, we will at all times comply with the Australian Consumer Law.

(4) We guarantee that the products we sell to you are of acceptable quality, match the descriptions provided on our website and are fit for their intended purpose. Otherwise, without limiting your consumer law rights, we make no representations, provide no guarantees and exclude all other warranties relating to us, our products and our website.

Returns & Refunds

(5) If you are unhappy with any product you purchase from us, please contact us urgently so that we may assist as quickly as possible.

(6) Where a product has a defect and you bring it to our attention within 3 months of purchase, we will repair, replace or refund the product at our cost. Please contact us urgently upon discovering a defect so that we may coordinate the process with you.

(7) When considering what constitutes a defect, it is important to note:

(a) products must be used and cared for to a reasonable standard and in accordance with all care or label instructions as issues that arise from or in connection with misuse or a lack of care are not generally defects;

(b) because the manufacturing process is complex, there are industry standard tolerances around colours, quantities and sizes and variations within industry standard tolerances are not generally defects; and

(c) some products we sell may have been manufactured in accordance with the instructions of a third party responsible for the design (for example, a principal or P&C association who design the school uniform) and issues which arise as a result of us following those instructions are not generally defects.

Privacy

(8) When you use our website or deal with us, we may collect and store personal information including names, addresses, product preferences and payment information. We generally collect that information through our website or correspondence with you.  We generally store that information in our IT systems or with third party IT providers.

(9) We collect and use personal information for the purposes of providing products and services, marketing our products and services, analysing our business, working with third parties with which you are affiliated (such as schools or business head offices) and other ancillary purposes.

(10) Our third party IT providers may collect, store and use your personal information in the course of providing services to you and us. That may involve some information being disclosed outside Australia.

(11) If you would like to discuss your personal information, please contact us.

Other

(12) In using our website, you acknowledge that the copyright in our website and the design, text and graphics are owned by or licensed to us and you must not modify, reproduce, adapt or otherwise use those materials.

(13) We ship products using third parties. While we aim to deliver products in accordance with the delivery timeframes on our website, those timeframes are indicative only and we provide no guarantee and are not liable if products are delivered later than those indicative timeframes.

(14) To the extent permitted by law:

(a) our liability to you in relation to a product is limited to us repairing, replacing or refunding that product in accordance with our terms and conditions;

(b) we are not liable to you for any indirect or consequential loss or damage, loss of data, loss of opportunity, loss of business or loss of goodwill other than where such loss arises as a result of our negligence or wilful misconduct;

(c) our liability to you for loss or damage will be reduced to the extent you caused or contributed to that loss or damage; and

(d) you must take steps to mitigate any loss or damage you suffer.

(15) Where any part of these terms and conditions is void, invalid or unenforceable, it shall be severed from these terms and conditions and the remainder of these terms and conditions shall continue to have full force and effect.

(16) These terms and conditions and any contract or dispute between us are governed by the laws of Queensland.

(17) If a dispute arises between us, you and we must endeavour to settle the dispute by mediation conducted by a mediator who is independent of the parties and appointed by agreement of the parties or, failing agreement within 7 days of receiving any party’s notice of dispute, by a person appointed by the Chair of Resolution Institute, or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. The cost of mediation shall be borne by you and us equally.  It is a condition precedent to the right of either party to commence arbitration or litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation.  If any dispute is not resolved by mediation, the courts of Queensland shall have exclusive jurisdiction.